1. I’m going to start off with a Jan Chipchase blog entry. He’s one of the flagship user research “rockstars” that got me interested in the whole design research thing, with his global mobile interaction studies. He now works for frog design, and used to be the most prominent researcher for Nokia.
I like this blog entry because it’s a real-world look into what goes on in a design research process, within a multinational product development agency context.
“Often researchers get ahead of themselves and like to talk about the opportunities they perceived after uncovering unmet needs. The fact is in many cases needs are being met, just not particularly well.”
2. On capturing user research data, which is actually a crucial and relatively overlooked process step.
I really love the specialization of the Internet – here, I can learn about and relate to the troubles and advantages of note-taking while on field.
“User experience research isn’t about finding out what people like or dislike. And it’s not about asking users to design your interface. It’s about seeing the difficulties users face when trying to use the design you’ve invented.”
“Just because you like a certain author doesn’t mean someone else will enjoy reading the book. You’ll only be able to get the right book if you know something about the person, either by spending some time with them or by asking questions.”
“But this doesn’t mean Apple doesn’t do user research. In the famous ‘Playboy’ interview in 1985, Jobs said: “We’ve done studies that prove that the mouse is faster than traditional ways of moving through data or applications,”