An IntroductionHi, Reader. A note before I get started. This series is because people don’t talk about the importance of workflow, in the digital trend websites. They talk about “innovation”, “gamification”, and “UX”. This year, the new cool things to say are “responsive design” and “wearable tech”. (Sorry, in advance. I’ll probably keep showing my cynicism towards buzzwords). Marketers and digital strategists never really say things like “chain-of-command” and “proper documentation”. Or “proper client facilitation”. When THOSE can be the keys to actually executing great products. (I’m not claiming that I learned these on my own. For readings on these pertinent topics, please read Things That Are Brown, A List Apart, 37 Signals’ Signal VS. Noise, Boxes and Arrows and MIX Online.) So here I present my “workflow lessons” series. This is for the people who love the workflow. This is for those who care about the grind.
Don’t Punch Above Your Weight
You know a simple two-step way to solve all project issues?
1) Tell the person directly concerned. Yes, to their face.
2) Having done Step #1 (and you must do Step 1) — if that doesn’t resolve or clarify the situation — inform your boss, so he/she can tell that person’s boss.
Really. It’s that simple. You’ll be surprised at how many things those two steps can actually solve.
You know what the hard part is? Working up the guts to do (1).
It is tough to talk to a person directly. Especially about work conflict.